our complaints proceedure

Our complaints procedure

We aim to provide a high level of service to all our customers, but occasionally things can go wrong. When this happens, we will do everything we can to put things right and assist you.

In the first instance, please telephone us on 020 7998 7780 or email us at [email protected] and we’ll help you to try to resolve your problem.

Alternatively, you can also contact:

Customer Service Manager

Insure Now,
17 Teddington Business Park
Station Road
Teddington
TW11 9BQ

Telephone: 020 7998 7780

Email: [email protected]

If we’re unable to resolve your complaint within three working days, we’ll write to you to confirm who is dealing with the complaint and when we’ll expect to respond to you. Within 8 weeks of the date we receive your complaint, we’ll provide you with our final decision.

If you remain dissatisfied after Insure Now has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the Financial Ombudsman Service.

Complaints

Financial Ombudsman Service ,
Exchange Tower, Harbour Exchange,
London, E14 9SR

Telephone: 0800 023 4567

Telephone: 0300 123 9123

Fax: 020 7964 1001

Email: [email protected]

Website: www.financial-ombudsman.org.uk